Guest Relations Coordinator

Wyndham Grand Manama; Manama; On-site; BHD 4,500 - 7,800; Full time

Job summary

Wyndham Grand Manama is seeking a proactive Guest Service Agent to welcome guests, handle check-in and inquiries, and ensure a smooth arrival experience.

You will coordinate with housekeeping and dining for special requests, resolve issues with empathy, and maintain accurate communication across departments to deliver exceptional hospitality.

Qualifications

• Experience in customer service or hotel front office.
• Familiarity with hotel software (Opera CRM) and CRM tools.

Responsibilities

• Greet guests warmly, welcome VIPs, and provide local area information and tours.
• Coordinate in-room amenities and special requests with housekeeping and dining teams.
• Listen to guest complaints with empathy and resolve issues across departments.
• Review daily arrival lists and relay messages accurately across departments.

Skills

Strong communication

Problem-solving

Familiarity with Opera or CRM tools

Education

High school diploma

Bachelor's degree in hospitality management

Tools

Opera

CRM tools

Job description

Core Responsibilities

• Guest Welcome Greet VIPs returning loyal members and new visitors warmly providing local area info and property tours
• Request Management Coordinate special in-room amenities dietary preferences or celebrations with housekeeping and dining teams
• Problem Resolution Listen to guest complaints with empathy and contact departments like housekeeping or engineering to fix issues fast
• Communication Review daily arrival lists and relay messages accurately across departments for seamless service

Education

High school diploma or a bachelor's degree in hospitality management for advanced roles.

Experience

At least 1 year of customer service or hotel front office experience.

Skills

Strong communication, problem-solving, and familiarity with hotel software like Opera or CRM tools.