Guest Experience Leader – Front Office Manager

Wyndham Hotels & Resorts; Manama; On-site; BHD 12,000 - 18,000; Full time

Benefits offered by this job

Staff accommodation

Development programmes

Career development

Global employee rate

Job summary

Wyndham Hotels & Resorts in Manama seeks a Front Office Manager to oversee all front office operations and guest services, reporting to the Director of Operations. You will lead the front desk and concierge teams, ensuring seamless check-in/out, accurate guest records, and high-service standards.

The role focuses on staff development, guest satisfaction, and collaboration with housekeeping and reservations to maximize revenue and maintain brand standards.

Qualifications

• Bachelor’s degree in hospitality management or equivalent.
• Minimum 2 years’ experience as an Assistant Front Office Manager/ Front Office Manager within a luxury hotel.
• Experience with loyalty programmes.
• Proficiency in Opera Cloud and Microsoft Office

Responsibilities

• Oversee all front office functions including check-in/check-out and guest services.
• Ensure front desk staff follow hotel and brand policies for reservations and payments.
• Maintain accuracy of guest records and billing in the PMS.
• Address guest complaints promptly and ensure timely resolutions.
• Assist with VIP and special guest check-ins to deliver outstanding experience.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Multitasking

Operational excellence

Flexibility

Education

Bachelor’s degree in hospitality management

Tools

Opera Cloud

Microsoft Office

Job description

Wyndham Hotels & Resorts in Manama seeks a Front Office Manager to oversee all front office operations and guest services, reporting to the Director of Operations. You will lead the front desk and concierge teams, ensuring seamless check-in/out, accurate guest records, and high-service standards.

The role focuses on staff development, guest satisfaction, and collaboration with housekeeping and reservations to maximize revenue and maintain brand standards.