Luxury Front Office Manager – VIP Guest Service Lead

Kempinski Hotels; Bahrain; On-site; BHD 25,000 - 35,000; Full time

Job summary

Kempinski Hotels in Manama, Kingdom of Bahrain, is seeking a Front Office Manager to lead daily operations of the front desk, concierge and guest services. The role emphasizes delivering luxury guest experiences, optimizing occupancy, and driving revenue while maintaining Kempinski standards.

The ideal candidate has 3–5 years in luxury hotel Front Office management, a Bachelor’s degree in Hospitality Management, and proficiency with Opera PMS.

Qualifications

• 3–5 years of Front Office management experience in luxury hotels.
• Bachelor’s degree in Hospitality Management preferred.
• Proficiency with Opera PMS and guest service software.

Responsibilities

• Oversee daily front desk operations, concierge and guest service touchpoints to maintain brand standards.
• Act as the primary contact for guest feedback and VIP arrivals, ensuring satisfaction.
• Lead and mentor Front Office staff to deliver high-performing service.
• Partner with Revenue Management to optimize occupancy and upselling initiatives.
• Collaborate with Housekeeping, Engineering and Security to ensure seamless guest flow.

Skills

Leadership

Communication

Problem solving

Emotional intelligence

English fluency

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Kempinski Hotels in Manama, Kingdom of Bahrain, is seeking a Front Office Manager to lead daily operations of the front desk, concierge and guest services. The role emphasizes delivering luxury guest experiences, optimizing occupancy, and driving revenue while maintaining Kempinski standards.

The ideal candidate has 3–5 years in luxury hotel Front Office management, a Bachelor’s degree in Hospitality Management, and proficiency with Opera PMS.