Front Desk Agent – Guest Experience & Growth

Wyndham Hotels & Resorts; Manama; On-site; BHD 3,900 - 6,100; Full time

Benefits offered by this job

Staff accommodation

Learning & development programmes

Career development

Employee rate in all Wyndham hotels全球

Job summary

Wyndham Hotels & Resorts in Manama seeks a Front Desk Agent to deliver warm, efficient service at the on-site reception. You will handle check-in/check-out, greet guests, and coordinate front desk duties with the Guest Service Manager.

You will use front office software, answer inquiries, promote hotel services, and maintain a welcoming lobby. This full-time role offers opportunities for growth and employee benefits across Wyndham properties.

Qualifications

• Experience in front desk operations and guest services.
• Ability to greet guests and handle check-in/check-out efficiently.
• Strong knowledge of front office software.

Responsibilities

• Provide attentive, courteous and efficient service to all guests.
• Greet and welcome guests per Wyndham standards.
• Handle check-in and check-out; answer phones and assist with inquiries.
• Maintain Front Office software knowledge and use.
• Log and deliver packages, mail and messages.
• Coordinate duties with Front Desk and Guest Service Manager.
• Ensure hospitality standards and emergency procedures are known.
• Answer guest inquiries about hotel services, facilities and hours.

Skills

Soft skills

Effective Communication

Customer service

Customer Focus

Sales Skills

Telesales

Upselling Skills

Values Integrity

Honesty

Trust

Accountability

Teamwork

Adaptability

Efficiency

Fairness

Performance

Respect

Friendly

Reliable

Care

Job description

Wyndham Hotels & Resorts in Manama seeks a Front Desk Agent to deliver warm, efficient service at the on-site reception. You will handle check-in/check-out, greet guests, and coordinate front desk duties with the Guest Service Manager.

You will use front office software, answer inquiries, promote hotel services, and maintain a welcoming lobby. This full-time role offers opportunities for growth and employee benefits across Wyndham properties.