Luxury Front Office Leader — VIP Guest Experience & Revenue

Kempinski Hotel; Manama; On-site; BHD 15,000 - 23,000; Full time

Job summary

Kempinski Hotel in Manama, Bahrain seeks an experienced Front Office Manager to lead daily front desk, concierge, guest relations, and guest services, ensuring luxury standards and revenue goals are met to optimize guest satisfaction.

The role requires 3–5 years in luxury Front Office, a Bachelor’s in Hospitality, Opera PMS proficiency, and strong leadership with excellent English communication. A path for career growth within Kempinski's global network is highlighted.

Qualifications

• 3–5 years of Front Office management in luxury hotels.
• Bachelor's degree in Hospitality Management or related field.
• Proficiency in PMS systems (Opera) and guest service software.
• Strong leadership, communication, and problem‑solving skills.
• Business fluency in English required.

Responsibilities

• Lead daily front desk, concierge, guest relations, and guest services to luxury standards.
• Oversee check-in/check-out and guest service touchpoints.
• Partner with Revenue Management to optimize occupancy and upselling.
• Collaborate with Housekeeping, Engineering, and Security for seamless guest flow.

Skills

Leadership

Communication

Problem-solving

Guest service

Education

Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

Kempinski Hotel in Manama, Bahrain seeks an experienced Front Office Manager to lead daily front desk, concierge, guest relations, and guest services, ensuring luxury standards and revenue goals are met to optimize guest satisfaction.

The role requires 3–5 years in luxury Front Office, a Bachelor’s in Hospitality, Opera PMS proficiency, and strong leadership with excellent English communication. A path for career growth within Kempinski's global network is highlighted.