Guest Experience Bell Attendant

Rotana Hotels; Manama; On-site; BHD 6,700 - 10,000; Full time

Job summary

Rotana Hotels in Manama, Bahrain is seeking passionate Front Office professionals focused on guest service to deliver extraordinary experiences from arrival to departure. You will warmly receive guests, communicate across departments to ensure smooth service, and maintain up-to-date knowledge of the hotel and local services.

You will work with the Opera guest profile system, assist with luggage, messages, and deliveries, and keep the concierge desk tidy and organized.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Job description

Rotana Hotels in Manama, Bahrain is seeking passionate Front Office professionals focused on guest service to deliver extraordinary experiences from arrival to departure. You will warmly receive guests, communicate across departments to ensure smooth service, and maintain up-to-date knowledge of the hotel and local services.

You will work with the Opera guest profile system, assist with luggage, messages, and deliveries, and keep the concierge desk tidy and organized.