Front Desk Agent at Wyndham Hotels & Resorts

Wyndham Hotels & Resorts; Manama; On-site; BHD 3,900 - 6,100; Full time

Benefits offered by this job

Staff accommodation

Learning & development programmes

Career development

Employee rate in all Wyndham hotels全球

Job summary

Wyndham Hotels & Resorts in Manama seeks a Front Desk Agent to deliver warm, efficient service at the on-site reception. You will handle check-in/check-out, greet guests, and coordinate front desk duties with the Guest Service Manager.

You will use front office software, answer inquiries, promote hotel services, and maintain a welcoming lobby. This full-time role offers opportunities for growth and employee benefits across Wyndham properties.

Qualifications

• Experience in front desk operations and guest services.
• Ability to greet guests and handle check-in/check-out efficiently.
• Strong knowledge of front office software.

Responsibilities

• Provide attentive, courteous and efficient service to all guests.
• Greet and welcome guests per Wyndham standards.
• Handle check-in and check-out; answer phones and assist with inquiries.
• Maintain Front Office software knowledge and use.
• Log and deliver packages, mail and messages.
• Coordinate duties with Front Desk and Guest Service Manager.
• Ensure hospitality standards and emergency procedures are known.
• Answer guest inquiries about hotel services, facilities and hours.

Skills

Soft skills

Effective Communication

Customer service

Customer Focus

Sales Skills

Telesales

Upselling Skills

Values Integrity

Honesty

Trust

Accountability

Teamwork

Adaptability

Efficiency

Fairness

Performance

Respect

Friendly

Reliable

Care

Job description

Front Desk Agent – Wyndham Hotels & Resorts, Manama, B13, BH. This Full time on site position offers great opportunities for career growth.

Responsibilities

• The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
• Be familiar with all the Front Office software required for the Front Office Agent.
• Ensure that all hotel standards are met when serving the guests and handling information.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Assist Front Desk and Guest Service Manager in performing coordinator duties.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Use proper etiquette at all times when communicating with guests and associates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.

Required Skills

• Soft skills
• Effective Communication
• Customer service
• Customer Focus
• Sales Skills
• Telesales, Upselling Skills
• Values Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

• Staff accommodation
• Learning & development programmes
• Career development
• Employee rate in all Wyndham hotels globally