Eco-Conscious Front Office Lead — Luxury Hospitality

AccorHotels Middle East; Manama; Sur place; BHD 6 000 - 9 000; Plein temps

Résumé du poste

AccorHotels Middle East is seeking a Front Office Team Leader in Manama to oversee daily reception and guest services. You will supervise shifts, coordinate guest check-ins/outs, and ensure service standards align with brand expectations.

The role requires at least 2 years in a front office or reception role, preferably in luxury hospitality, with strong English skills and knowledge of Opera Cloud. Arabic is a plus and rotating shifts are expected.

Qualifications

• Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.
• Proficiency in hotel property management systems like Opera Cloud.
• Strong spoken and written English; Arabic is a strong advantage.

Responsabilités

• Shift Supervision: Guide and support front office and reception agents during daily operations.
• Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests.
• Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate when needed to the Manager in charge.
• Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.
• System Management: Maintain accurate guest profiles and data in Property Management Systems.
• Team Training: Conduct shift briefings and provide ongoing coaching.

Connaissances

Front Office Leadership

Guest Service

English Proficiency

Arabic Language

Outils

Opera Cloud

Opera PMS

Description du poste

AccorHotels Middle East is seeking a Front Office Team Leader in Manama to oversee daily reception and guest services. You will supervise shifts, coordinate guest check-ins/outs, and ensure service standards align with brand expectations.

The role requires at least 2 years in a front office or reception role, preferably in luxury hospitality, with strong English skills and knowledge of Opera Cloud. Arabic is a plus and rotating shifts are expected.