Front Desk Team Leader

ACCOR; Manama; On-site; BHD 7,800 - 12,000; Full time

Benefits offered by this job

Engage in conservation efforts and eco

Exclusive rewards for sustainableadven

Celebrate locality and heritage

Global development opportunities

Social initiatives impact

Collaborate with passionate team

Job summary

Accor is seeking an Front Office Team Leader to oversee daily reception and guest services, coordinating shifts and supporting front desk staff to uphold high service standards.

Ideal candidates bring 2+ years in front office, proficiency with Opera Cloud, and excellent communication. Arabic is a plus; candidates must handle a fast-paced, rotating schedule with a focus on guest satisfaction.

Qualifications

• Minimum 2 years in front office or reception.
• Proficiency with Opera Cloud or Opera PMS.
• Strong English; Arabic a plus.
• Calm demeanor under pressure and flexible shifts.

Responsibilities

• Shift Supervision: Guide and support front office staff during daily operations.
• Guest Operations: Coordinate check-ins, check-outs, room assignments and special requests.
• Service Recovery: Resolve guest inquiries, address complaints promptly and escalate major issues to management.
• Department Coordination: Communicate occupancy needs and guest requests with Housekeeping and Call Centre.
• System Management: Maintain accurate guest profiles in PMS systems like Opera Cloud/Opera PMS.
• Team Training: Conduct shift briefings and provide ongoing coaching on brand and safety standards.

Skills

Guest service

Shift leadership

Check-in/out ops

VIP coordination

Team coaching

Tools

Opera Cloud

Opera PMS

Job description

Front Office Team Leader

oversees daily reception and guest service operations coordinates shift activities and supports front desk staff to maintain high service standards

What is in it for you

• Engage in conservation efforts and help preserve wildlife
• Enjoy sustainable adventures with exclusive rewards
• Celebrate locality and heritage in a vibrant community
• Advance your career with global development opportunities
• Drive change through impactful social initiatives
• Collaborate with a passionate innovative team

Key Responsibilities

• Shift Supervision

  Guide and support front office and reception agents during daily operations

• Guest Operations

  Coordinate smooth check-ins check-outs room assignments and special requests

• Service Recovery

  Handle guest inquiries resolve complaints promptly and upscale major issues to the Manager in charge

• Department Coordination

  Communicate occupancy needs VIP arrivals and guest requests with Housekeeping and the Call Centre

• System Management

  Maintain accurate guest profiles and data inside Property Management Systems such as Opera Cloud or Opera PMS

• Team Training

  Conduct shift briefings provide ongoing coaching and ensure adherence to brand and safety standards

Our commitment to Diversity amp Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor

We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo

BELIMITLES

We are much more than a world leader We are 240 000 hoteliers with the same shared passion for welcoming We take care of millions of guests in our 4 100 addresses and on our digital platforms As an operator and franchisor HotelServices owner and investor HotelInvest we invest all our energy into making a Feel Welcomea resonate as the finest hotel promise From luxury to economy and in every corner of the globe AccorHotels 20 brands meet all the needs of business and leisure travelers seeking comfort attention and high-quality services Our Brands include -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -SwissA tel -Novotel -Suite Novotel -Mercure -Thalassa sea amp spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1 Experience: Minimum of 2 years in a front office or reception role, preferably within luxury hospitality. Technical Skills: Proficiency in hotel property management systems like Opera Cloud. Communication: Strong spoken and written English; additional languages (such as Arabic) are a strong advantage. Attributes: Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.