Front Office Team Lead - Guest Experience & Global Growth

ACCOR; Manama; On-site; BHD 7,800 - 12,000; Full time

Benefits offered by this job

Engage in conservation efforts and eco

Exclusive rewards for sustainableadven

Celebrate locality and heritage

Global development opportunities

Social initiatives impact

Collaborate with passionate team

Job summary

Accor is seeking an Front Office Team Leader to oversee daily reception and guest services, coordinating shifts and supporting front desk staff to uphold high service standards.

Ideal candidates bring 2+ years in front office, proficiency with Opera Cloud, and excellent communication. Arabic is a plus; candidates must handle a fast-paced, rotating schedule with a focus on guest satisfaction.

Qualifications

• Minimum 2 years in front office or reception.
• Proficiency with Opera Cloud or Opera PMS.
• Strong English; Arabic a plus.
• Calm demeanor under pressure and flexible shifts.

Responsibilities

• Shift Supervision: Guide and support front office staff during daily operations.
• Guest Operations: Coordinate check-ins, check-outs, room assignments and special requests.
• Service Recovery: Resolve guest inquiries, address complaints promptly and escalate major issues to management.
• Department Coordination: Communicate occupancy needs and guest requests with Housekeeping and Call Centre.
• System Management: Maintain accurate guest profiles in PMS systems like Opera Cloud/Opera PMS.
• Team Training: Conduct shift briefings and provide ongoing coaching on brand and safety standards.

Skills

Guest service

Shift leadership

Check-in/out ops

VIP coordination

Team coaching

Tools

Opera Cloud

Opera PMS

Job description

Accor is seeking an Front Office Team Leader to oversee daily reception and guest services, coordinating shifts and supporting front desk staff to uphold high service standards.

Ideal candidates bring 2+ years in front office, proficiency with Opera Cloud, and excellent communication. Arabic is a plus; candidates must handle a fast-paced, rotating schedule with a focus on guest satisfaction.