Head of Luxury Concierge & Guest Experience

Advanced Search Group; Manama; On-site; BHD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Job summary

Advanced Search Group is seeking a dynamic Head Concierge in Manama to lead and mentor a team of concierges, delivering impeccable service to luxury guests.

You will refine protocols and service standards, ensuring consistency across all guest interactions, while overseeing the concierge budget to balance cost-effectiveness with excellence.

Developing a network of trusted local contacts and vendors, you will secure exclusive reservations and bespoke experiences that elevate every stay.

Qualifications

• Excellent organizational and time management skills.
• A polished and professional demeanor with a passion for service.

Responsibilities

• Lead and mentor a team of concierges to deliver impeccable service.
• Oversee implementation and refinement of concierge protocols and standards.
• Develop and maintain a network of local contacts and vendors to secure exclusive reservations and bespoke experiences for guests.

Skills

Organizational skills

Customer service

Multitasking

Job description

Advanced Search Group is seeking a dynamic Head Concierge in Manama to lead and mentor a team of concierges, delivering impeccable service to luxury guests.

You will refine protocols and service standards, ensuring consistency across all guest interactions, while overseeing the concierge budget to balance cost-effectiveness with excellence.

Developing a network of trusted local contacts and vendors, you will secure exclusive reservations and bespoke experiences that elevate every stay.