B2B Customer Success Specialist – EMEA

Aptar Italia S.P.A.; Bahrain; On-site; BHD 8,900 - 17,000; Full time

Job summary

Aptar Italia S.P.A. is seeking a Customer Service Representative to deliver professional, quality service to B2B customers across the EMEA region.

You will manage orders, forecasts, shipments, and complaints while aligning with Aptar’s KPIs such as OTIF, reactivity, and working capital optimization. You will act as the bridge between customers and internal departments, supporting sales accounts, handling master data in SAP/IBP, and maintaining accurate CMSR.

Qualifications

• BSc in Management, Finance, or Accounting.
• Proven B2B customer service experience in manufacturing/services.
• Knowledge of Master Data & Systems (SAP, APO, IBP).
• Experience with multinational partners/customers.
• Advanced Excel skills and product knowledge.
• Fluency in English; ability to work in a multicultural environment.

Responsibilities

• Manage and nurture relationships with business customers across the EMEA region.
• Process B2B orders, forecasts, shipments, and complaints.
• Coordinate with internal departments to meet KPIs (OTIF, working capital).
• Maintain CMSR master data and price lists; support S&OP tools.
• Assist Sales Accounts on customer topics and project initiatives.

Skills

Customer service

Communication

Problem solving

Excel

English fluency

Education

BSc in Management, Finance, or Accounting

Tools

SAP

APO

IBP

Job description

Aptar Italia S.P.A. is seeking a Customer Service Representative to deliver professional, quality service to B2B customers across the EMEA region.

You will manage orders, forecasts, shipments, and complaints while aligning with Aptar’s KPIs such as OTIF, reactivity, and working capital optimization. You will act as the bridge between customers and internal departments, supporting sales accounts, handling master data in SAP/IBP, and maintaining accurate CMSR.