Customer service representative, Sales

Aptar Italia S.P.A.; Bahrain; On-site; BHD 8,900 - 17,000; Full time

Job summary

Aptar Italia S.P.A. is seeking a Customer Service Representative to deliver professional, quality service to B2B customers across the EMEA region.

You will manage orders, forecasts, shipments, and complaints while aligning with Aptar’s KPIs such as OTIF, reactivity, and working capital optimization. You will act as the bridge between customers and internal departments, supporting sales accounts, handling master data in SAP/IBP, and maintaining accurate CMSR.

Qualifications

• BSc in Management, Finance, or Accounting.
• Proven B2B customer service experience in manufacturing/services.
• Knowledge of Master Data & Systems (SAP, APO, IBP).
• Experience with multinational partners/customers.
• Advanced Excel skills and product knowledge.
• Fluency in English; ability to work in a multicultural environment.

Responsibilities

• Manage and nurture relationships with business customers across the EMEA region.
• Process B2B orders, forecasts, shipments, and complaints.
• Coordinate with internal departments to meet KPIs (OTIF, working capital).
• Maintain CMSR master data and price lists; support S&OP tools.
• Assist Sales Accounts on customer topics and project initiatives.

Skills

Customer service

Communication

Problem solving

Excel

English fluency

Education

BSc in Management, Finance, or Accounting

Tools

SAP

APO

IBP

Job description

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The Customer Service Representative is responsible for delivering professional, quality service. B2B customers across the EMEA region. The role ensures customer satisfaction by managing orders, forecasts, shipments, and complaints while aligning with Aptar’s KPIs (OTIF, Reactivity, Flexibility, Working Capital Optimization). The CSR acts as the bridge between customers and internal departments, contributing to business continuity and long-term client relationships.

Key Responsibilities

• Customer Relationship Management
• Actively manage and care for business customers (manufacturers, distributors, multinational partners).
• Communicate proactively to build trust and strengthen B2B relationships.
• Support Sales Accounts in all customer-related topics.
• Order & Forecast Management
• Process all types of B2B orders (sampling, sales, scheduling agreements).
• Manage customer forecasts and coordinate shipments per industrial client requests.
• Execute logistic agreements and monitor delivery performance.
• Documentation & Compliance
• Prepare and manage shipping, customs, and billing documents for international B2B transactions.
• Coordinate quality complaints and organize return shipments.
• Maintain accurate customer service-related master data (CMSR).
• Inventory & Stock Control
• Manage customer stock levels, safety stock, and overdue inventories.
• Optimize working capital through proactive stock management.
• Project & Process Support
• Participate in local and regional customer service projects.
• Support S&OP tools (e.g., Forecast Entry via IBP).
• Manage/update price lists and color sampling/matching requests.

Qualifications

• Education:
• BSc in Management, Finance, or Accounting.
• Experience:
• Proven Business-to-Business (B2B) customer service experience in manufacturing/service industries.
• Knowledge of Master Data & Systems (SAP, APO, IBP).
• Experience with multinational partners/customers.
• Advanced Excel skills and product knowledge.
• Skills & Abilities:
• Strong communication and problem-solving skills.
• Customer-centric mindset with proven B2B management skills.
• Project management and analytical thinking capabilities.
• Fluency in English
• Ability to work effectively in a multicultural environment.