Post-Sales Growth & Renewal Specialist

CTM360; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

CTM360 is seeking a Junior Business Development (Post-Sales) to renew and upsell existing customers and sustain strong relationships. You will support sales activities, coordinate with internal teams, and manage contracts and NDAs while ensuring overall customer satisfaction.

The role requires a proactive, creative mindset and the ability to develop action plans in line with our sales process and future roadmap. Full-time position based in Bahrain.

Qualifications

• 1-2 years experience in IT & Security Sales (preferred).
• Good administrative, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to multitask, work in a fast-paced environment, and meet deadlines with high level of efficiency and accuracy.
• Understanding of the B2B sales process and negotiation.

Responsibilities

• Renew and upsell current customers and maintain customer satisfaction.
• Coordinate sales activities and support the sales team.
• Handle contractual agreements and NDAs and liaise with other departments.

Skills

Excellent communication

Customer service

Administrative skills

Organizational skills

Problem solving

Multitasking

B2B sales process

Negotiation

Education

Bachelor’s degree in business or management

Job description

Junior Business Development (Post-Sales)

• Full-time

This role contributes to the achievement of sales targets by renewing and upselling current customers, cultivating good customer relationships, coordinating sales activities, and maintaining customer satisfaction. The responsibilities include supporting sales, renewing customer subscriptions, upselling current customers, coordinating with other departments, handling contractual agreements & NDAs, and promoting overall customer satisfaction.

The candidate must be highly motivated & driven and should be able to dive right into our work culture, understand our sales process & roadmap for the future, and take control of the assigned duties and responsibilities. He/She is expected to be proactive, positive, and passionate about the company's offerings and how they create value for clients, take initiative and be creative in determining different methods for success, and develop a working plan of action in their respective functions.

Primary Objectives

Build and establish good work relationships with clients to facilitate increased patronage and revenue.

Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe.

Maintaining an accurate and updated database of client account information as well as business development-related documentation.

Ensure high customer satisfaction by liaising with the customer success team and managing customer health status regularly to ensure that our clients realize and achieve our value proposition.

Act as the main point of contact between existing clients and internal teams.

Overseeing sales process and facilitating order fulfillment.

Assist the team in the vendor registration process, and RFP/RFQ submissions during the sales process and perform other duties to support the team, as needed.

Review and negotiate contracts during the renewal process and meet the established deadlines to conclude the process on time.

Work collaboratively with various internal teams/individuals for the best interest of the customer (technical team, sales, etc.)

Map and track the engagement of our existing clients across our various technology platforms and provide timely updates to the management.

Provide visibility and report metrics for the BD team & management across the list of clients and the status of their accounts. To provide regular updates to the management on the post-sales process.

Cultivate strong partner relationships and ensure timely completion of required partner documentation, including execution of Agreements, NDAs, and supporting documentation.

Engage relevant stakeholders to identify upcoming opportunities and support Business Development efforts.

Skills

1-2 years experience in IT & Security Sales (preferred)

Bachelor’s degree in business or management

Good administrative, organizational, and problem-solving skills.

Excellent communication and customer service skills.

The ability to multitask, work in a fast-paced environment, and meet deadlines with a high level of efficiency, accuracy.

Understanding the B2B sales process and negotiation.

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