Client Advisor - Part Time

LVMH; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

FENDI Ambassadors in our Store deliver an elevated, luxurious customer journey by Brand DNA Discovery, building loyalty and recruiting new clients to meet sales goals. You will lead individual sales, upsell across product categories, and ensure outstanding service in line with company guidelines, while leveraging CRM tools to strengthen the client base.

Fluent English is required; 2+ years in fashion/luxury sales; Bachelor’s preferred.

Qualifications

• 2+ years experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent is preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly and patient.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Grant an outstanding service to the clients in compliance with the company guidelines.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch.
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input.
• Support the store operations activities.

Skills

Fluent English

Education

Bachelor's degree or equivalent

Job description

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

Lead individual sales and achieve performance targets and KPIs

Engage in upselling, cross selling and multiple selling for all product categories

Grant an outstanding service to the clients in compliance with the company guidelines

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professionalism and human touch

Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input

Support the store operations activities.

Desired Candidate Profile

• 2+ years experience in Fashion/Luxury sales
• Bachelor s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.