Fulfillment Operations Lead: Data-Driven & Team-Focused

Confidential; Isa Town; On-site; BHD 40,000 - 70,000; Full time

Job summary

Confidential is seeking a Fulfillment Manager to oversee daily order fulfillment operations, mentor a diverse team, and drive efficiency across the supply chain in a fast-paced environment.

You will develop and implement SOPs, monitor KPIs, collaborate with sales, customer service and suppliers, and present actionable performance reports to senior leadership to shape our fulfillment strategy and growth.

Qualifications

• Oversee daily fulfillment operations with accurate and efficient order processing.
• Lead and mentor a team of fulfillment associates, fostering teamwork and accountability.
• Develop and implement SOPs for fulfillment processes to enhance efficiency.
• Monitor KPIs related to fulfillment operations and identify improvement opportunities.
• Collaborate with cross-functional teams to align on fulfillment goals and resolve issues.
• Manage inventory levels and coordinate with suppliers for timely replenishment.
• Utilize technology and automation to streamline processes and reduce manual errors.
• Conduct regular audits to improve service quality and operational effectiveness.
• Prepare and present reports on fulfillment performance to senior management.

Responsibilities

• Oversee daily fulfillment operations, ensuring orders are processed accurately and efficiently.
• Lead and mentor a team of fulfillment associates, providing training and guidance.
• Develop and implement SOPs for fulfillment processes to enhance efficiency.
• Monitor KPIs and analyze data to drive improvements.
• Collaborate with cross-functional teams to align on goals.

Skills

Leadership

Inventory management

Analytical skills

Communication

Project management

Problem solving

Supply chain knowledge

Tools

Inventory management systems

Logistics software

Job description

Confidential is seeking a Fulfillment Manager to oversee daily order fulfillment operations, mentor a diverse team, and drive efficiency across the supply chain in a fast-paced environment.

You will develop and implement SOPs, monitor KPIs, collaborate with sales, customer service and suppliers, and present actionable performance reports to senior leadership to shape our fulfillment strategy and growth.