Transition Project Manager Service Delivery

Editx; Temse; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Editx in Belgium is seeking a Transition Manager to own end-to-end transition plans, leading service transition activities from mobilization through hypercare. You will coordinate all transition workstreams across Honda and suppliers to ensure a smooth migration and minimal disruption.

You will manage dependencies, risks, and issues, establish governance structures, and ensure service continuity. The role involves stakeholder workshops, reporting to senior management, and ensuring readiness

Qualifications

• Experience leading service transition programs.
• Strong stakeholder coordination across multiple parties.
• Familiarity with ITIL processes and governance.

Responsabilités

• Develop and own the end-to-end transition plan.
• Lead service transition activities from mobilization through hypercare.
• Coordinate all transition workstreams across Honda and the suppliers.
• Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
• Ensure service continuity is maintained during the migration period.
• Define and manage transition governance structures and reporting.

Connaissances

Transition management

Stakeholder management

Governance & QA

Change management

ITIL

Outils

ITIL

Description du poste

Transition Management

• Develop and own the end-to-end transition plan.
• Lead service transition activities from mobilization through hypercare.
• Coordinate all transition workstreams across Honda, and the suppliers.
• Manage dependencies, risks, assumptions and issues throughout the project lifecycle.
• Ensure service continuity is maintained during the migration period.
• Define and manage transition governance structures and reporting.

Service & Process Migration

• Oversee transition of:
  • Service Desk processes
  • Incident Management
  • Request Fulfilment
  • Knowledge Management
  • Escalation Management
  • Service Reporting
  • SLA Management
  • Operational Governance
• Validate operational readiness prior to go-live.
• Ensure all transition deliverables are completed and signed off.

Stakeholder Management

• Act as the primary coordination point between Honda, and the suppliers.
• Facilitate workshops, decision boards and steering committees.
• Communicate progress, risks and key decisions to senior management.
• Work closely with business representatives to minimize operational impact.

Governance & Quality Assurance

• Define KPIs and transition success criteria.
• Establish operational governance forums.
• Ensure compliance with Honda standards, security requirements and ITIL best practices.
• Monitor transition performance and benefit realization.

Change Management

• Support user communication and organizational readiness activities.
• Coordinate training, knowledge transfer and documentation activities.
• Ensure support teams are fully prepared before handover.