Transition Planning and Support Manager (IT Programmes) for NATO with security clearance

Wlgroup; Eigenbrakel; Híbrido; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Wlgroup in Belgium seeks an experienced Service Transition Manager to ensure new IT services are transition-ready, well-supported and delivered without surprises. You will shape transition plans, guide programmes, and provide governance across projects.

Based in a multinational IT environment near Brussels, you will assess risk, prepare reports for senior stakeholders, and develop templates to evaluate transitions. A solid ITIL/PRINCE2 background is essential.

Qualificações

• Bachelor's degree or equivalent with 2 years of experience OR 6 years of progressive experience.
• At least 2 years in service management in a medium or large organisation.
• Solid service transition experience across multiple industries.
• Experience advising on service management and improvement techniques.
• Ability to assess risk and translate into corrective plans.
• Clear written briefing and reporting to senior stakeholders.
• ITIL and PRINCE2 (or equivalent) certifications.

Responsabilidades

• Shape the service transition strategy, plans and policies.
• Guide programmes and projects on transition planning and support.
• Check transition work is included in proposals, not assumed.
• Keep transition activities on schedule under delivery pressure.
• Build templates and methods for planning and evaluating transitions.
• Support project boards with plans, tracking and reports.
• Spot capability improvements and run maturity assessments.
• Deputise for senior management when needed.

Conhecimentos

Service management

Risk assessment

Stakeholder briefing

Project governance

Formação académica

Bachelor's degree

ITIL Certification

PRINCE2 Certification

Ferramentas

ITIL

Descrição da oferta de emprego

Plenty of teams can build a service. Far fewer can land one safely.

A multinational defence organisation near Brussels is bringing new IT capability into live use and needs someone to make sure each service arrives on time, supportable and without surprises.

What you would be doing

• Helping shape the service transition strategy, plans and policies
• Guiding programmes and projects on transition planning and support
• Checking that transition work is in project proposals, not just assumed
• Keeping transition activities on schedule when delivery pressure builds
• Building templates and methods for planning and evaluating transitions
• Supporting project boards and reviews with plans, tracking and reports
• Spotting capability improvements and running maturity assessments
• Deputising for senior management when needed

What you would bring

• A Bachelor's degree and 2 years of relevant experience, or 6 years of progressive experience instead
• At least 2 years in service management in a medium or large organisation
• Solid service transition experience, ideally across more than one industry
• Experience advising on service management and service improvement techniques
• The ability to assess risk and turn it into corrective and improvement plans
• Clear writing and briefing, including reporting to senior stakeholders
• ITIL and PRINCE2 (or an equivalent project management certificate)

Why this one is worth a look

You are the person who decides when a service is truly ready, in a large international IT organisation.