IT Transition and Assurance Manager

NCIM; Eigenbrakel; On-site; EUR 70,000 - 110,000; Full time

Job summary

NCIM is seeking an IT Transition and Assurance Manager to coordinate transition activities, governance, and improvement initiatives across programs. You will advise teams on service management practices, plan milestones, and ensure timely delivery of transition activities with measurable benefits.

The role requires a Bachelor’s degree or equivalent experience, 2+ years in service management, and ITIL/PRINCE2 certifications.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least two years in service management or related area.
• Experience with service transition across multiple industries is a plus.

Responsibilities

• Provide administrative support to project boards, assurance teams, and quality-review meetings.
• Use portfolio, programme, and project-control tools for planning, scheduling, and progress tracking.
• Maintain project files and prepare and distribute reports.
• Advise teams on service management processes, tools, and techniques.
• Identify opportunities to improve organisational skills, technology, and processes.
• Conduct maturity and performance assessments to identify strengths and weaknesses.

Skills

Project management

Risk assessment

Timeline planning

Stakeholder communication

Quality assurance

Education

Bachelor’s degree

ITIL certification

PRINCE2 certification

Tools

Service Management tools

Job description

C004534/2,IT Transition and Assurance Manager

Key duties

• Provide administrative support to project boards, assurance teams, and quality-review meetings.
• Use portfolio, programme, and project-control tools for planning, scheduling, and progress tracking.
• Maintain project files and prepare and distribute reports.
• Advise teams on project-management software, processes, procedures, tools, and techniques.
• Identify opportunities to improve organisational skills, technology, and processes.
• Conduct maturity and performance assessments to identify strengths and weaknesses.
• Prioritise improvement opportunities, secure stakeholder support, and plan activities with measurable benefits.
• Support and advise teams undertaking continual-improvement initiatives.
• Help develop the Agency’s Service Transition strategy, plans, policies, and templates.
• Ensure transition activities are properly planned and completed on time.
• Provide Transition Planning and Support guidance to programmes and projects.
• Review project proposals to ensure they include appropriate transition activities.
• Support the Senior Transition and Assurance Manager and deputise for senior management when required.

Essential requirements

• Bachelor’s degree from a recognised university in a relevant discipline, plus at least two years of related experience.
• Alternatively, at least six years of extensive and progressively responsible experience relevant to the role.
• At least two years’ Service Management experience in a medium-to-large organisation.
• Extensive Service Transition Management experience across multiple industries.
• Experience advising teams on Service Management and continual-improvement methods.
• Ability to assess risks and develop corrective and improvement plans.
• Strong time management and ability to deliver high-quality work under pressure.
• Clear, professional written and verbal communication, including senior-level briefing and reporting skills.
• ITIL certification.
• PRINCE2 or an equivalent project-management certification.

Desirable experience

• Experience working in an international environment involving military and civilian personnel.
• Knowledge of NATO’s organisation and responsibilities, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).