Service Transition Lead (ITIL/PRINCE2) Safe Live Rollouts

Wlgroup; Eigenbrakel; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Wlgroup is seeking a seasoned service transition professional to drive the readiness and governance of IT-enabled services in a large, multinational setting near Brussels. You will shape transition strategy, guide programmes and ensure proposals include transition planning with clear risk controls.

The role requires strong writing and briefing skills, substantial service management experience in big organisations, and familiarity with ITIL/PRINCE2 frameworks.

Qualifikationen

• Bachelor's degree or equivalent with 2 years of relevant service management experience, or 6 years progressive experience.
• 2+ years in service management in a medium or large organisation.
• Solid service transition experience across more than one industry (preferred).
• Experience advising on service management and service improvement techniques.
• Ability to assess risk and translate it into corrective and improvement plans.
• Clear writing and briefing, including reporting to senior stakeholders.

Aufgaben

• Shape the service transition strategy, plans and policies.
• Guide programmes and projects on transition planning and support.
• Ensure transition work is included in project proposals and not assumed.
• Keep transition activities on schedule under delivery pressure.
• Build templates and methods for planning and evaluating transitions.
• Support project boards and reviews with plans, tracking and reports.
• Spot capability improvements and run maturity assessments.
• Act as deputy for senior management when needed.

Kenntnisse

Service management

Risk assessment

Briefing to senior stakeholders

Transition planning

Project governance

Ausbildung

Bachelor's degree

ITIL and PRINCE2 certification

Jobbeschreibung

Wlgroup is seeking a seasoned service transition professional to drive the readiness and governance of IT-enabled services in a large, multinational setting near Brussels. You will shape transition strategy, guide programmes and ensure proposals include transition planning with clear risk controls.

The role requires strong writing and briefing skills, substantial service management experience in big organisations, and familiarity with ITIL/PRINCE2 frameworks.