Support Officer (temporary)

Edenred Belgium SA; Oudergem; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Family cover extension option

Public transport fully covered

Vouchers and Edenred discounts

Job summary

Edenred Belgium SA is seeking a temporary Support Officer to join our Customer Care team in Brussels (Auderghem). The role focuses on handling customer requests within SLAs, with responsibilities spanning written and occasional phone communication, complaint handling, and proactive issue resolution.

Fluency in FR, NL, and EN is required, along with solid MS Office proficiency. The position offers a temporary full-time contract (38 hours/week) from 01/12/2026 to 30/06/2027, with 100% coverage for

Qualifications

• First professional experience in customer care or aftersales or similar.

Responsibilities

• Maintain contact with clients, mainly in writing and occasionally by phone.
• Handle daily complaints and questions from customers, and provide information about our products.
• Proactively analyze and process all requests using internal procedures and product tools.
• Strengthen trust with customers and foster loyalty by offering expert, tailored solutions.
• Inform management and IT of issues or malfunctions as they arise.

Skills

Multilingual (FR/NL/EN)

MS Office skills

Customer care

Job description

Edenred is the global leader in Benefits & Engagement and Mobility. With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants. Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, tolls, and parking), and corporate payments (virtual cards).

Guided by the Group's purpose, these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies.

Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2025, thanks to its unique technology platform, the Group generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.

YOU WILL VIBE WITH US

We are looking for a temporary (7 months) Support Officer to join our Customer Care team. In this role, you will support your colleagues in managing customer and user requests, ensuring they are handled within the agreed deadlines (SLAs).

Your responsibilities will include:

• Maintaining contact with clients, mainly in writing and occasionally by phone.
• Handling daily complaints and questions from customers, and providing them with information about our products.
• Proactively and thoroughly analyzing and processing all requests, drawing on your mastery of our internal procedures as well as your knowledge of our products and management tools.
• Strengthening the relationship of trust with customers and fostering their loyalty to our company by taking initiative and proposing expert, tailored solutions.
• Informing management and the IT department of any issues or malfunctions that arise.

WE WILL VIBE WITH YOU

• You have at least one first professional experience in customer care, aftersales or similar.
• You are fluent in French, Dutch and English.
• You have a solid understanding of Microsoft Office and feel comfortable with IT tools in general.
• You work very precisely, independently and can adapt easily. You would describe yourself as someone who is curious, isn’t afraid to take initiative and has an eye for good service.

At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

START DATE

01/12/2026 until 30/06/2027

OTHER INFORMATION

• Temporary full-time contract (38 hours/week).
• Location: Brussels (Auderghem)
• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.
• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
• You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).
• Your public transport commuting expenses are fully (100%) covered by Edenred.