IT Business Analyst

Edenred; Brussel Hoofdstad; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Remote work 2 days/week with manager's

Homeworking allowance 115€

Hospitalization and ambulatory care保险

Mobility budget or company car

Edenred discounts and vouchers

Job summary

Edenred BeLux is seeking an IT Business Analyst for the Middle Office team. You will cover transversal topics across multi-disciplinary Agile teams, handling from lead to contract processes, ordering, valuing and billing for stakeholders including users, clients and merchants.

You will collaborate with other analysts and stakeholders across internal departments, ensuring effective business analysis, requirements management and successful sprint delivery while maintaining high-quality

Qualifications

• Minimum 3 years of experience in the digital field as Business Analyst, Product Owner or Product Manager.
• Proficient in Jira, Confluence and Azure DevOps.
• Fluent in English and French; strong communication and stakeholder management.

Responsibilities

• Business analysis and modelling to document and support business functions across departments.
• Define user stories and acceptance criteria with key users, Product Owners, Product Managers and Business Sponsors.
• Collaborate actively with the development team, lead validation with end users and assist team members in Sprint delivery.
• Provide application support and customer service support, managing changes in production as a team.
• Ensure high quality deliverables through testing of developments, business processes and applications.

Skills

Analytical skills

Critical thinking

Problem solving

Documentation

Agile product management

Collaboration tools

English-French fluency

Tools

Jira

Confluence

Azure DevOps

Teams

Figjam/Miro

Office 365

Salesforce CRM

Postman

Bruno

Microsoft Excel

Job description

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?

At Edenred, we recognize, recruit, and develop all talents while respecting each individual’s uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

YOU WILL VIBE WITH US

As part of Edenred BeLux, you will be working as an IT Business Analyst in the Middle Office team, covering transversal topics for multi-disciplinary Agile teams.

Your scope will be our Middle Office solutions with a focus on transversal topics and cover from the lead to contract process, ordering, valuing & billing for our stakeholders Users, Clients & Merchants, on our 3 main products Benefits, Engagement and mobility. You will work in coordination with the analysts of the other teams and the stakeholders of multiple internal departments.

The key stakeholders for this position are:

• Internal: End-users & key users, analysts, product managers and executives, process owners/team leaders and managers, Agile Teams (Scrum Masters and Product Owners).
• External: HQ’s corporate IT, Remote Development centers, customers and partners.
• Reporting Line: you report directly to the Functional Team Lead of the Middle Office team.

As an IT Business Analyst, you will be in charge of:

• Business analysis & modelling: understanding, documenting, supporting and analyzing the applications and procedures that support the business functions performed in the different departments of the company
• Requirements definition & management: defining user stories and acceptance criteria with the key users, Product Owners, Product Managers and Business Sponsors
• Development & implementation: participate actively with the dev. team, lead the validation efforts with the end users and proactively help the team members on their tasks to finish each Sprint
• Application support & Customer service support: as a team, take responsibility of changes put into production
• The quality of the deliverables: testing of Developments, Business Process & applications

WE WILL VIBE WITH YOU

You have a proven track record (minimum 3 years) in the digital field as Business Analyst, Product Owner or Product Manager.

You have proficiency in:

• Analytical Skills: Ability to evaluate complex information and extract meaningful insights to guide decision-making
• Critical Thinking: Capability to assess problems, ask relevant questions, and challenge assumptions.
• Problem-Solving Ability: Capacity to identify operational or technical issues and propose practical and innovative solutions.
• Documentation Skills: Ability to write clear and concise functional specifications, analysis documents, and status reports.
• Agile Product Management: Atlassian Jira & Confluence and Azure DevOps
• Collaboration & communication tools (Teams, Figjam/Miro, Office 365,… )
• Fluency in English and French.

You can demonstrate:

• Strong, assertive personality capable of leading through challenging situations.
• Excellent communication and collaboration skills, capable of engaging and influencing.
• Strong customer orientation & multi-level stakeholders management.
• Sharing Edenred’s values (Entrepreneurial Spirit, Passion for Customers, Simplicity, Imagination and Respect).

Valuable Skills:

• Experience in SalesForce CRM and in financial services are an asset.
• API Modelling and Testing: Familiarity with API modelling and testing using tools such as Postman or Bruno.
• Excel Knowledge: Proficient in Microsoft Excel, with a solid understanding of essential functions and data manipulation

At Edenred, we recognize, recruit, and develop all talents while respecting each individual’s uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia

START DATE

ASAP

OTHER INFORMATION

• Permanent contract (38 hours/week).
• Location: Brussels (Auderghem).
• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers’ purchasing power.
• The opportunity to work remotely 2 days a week with your manager’s approval, including a homeworking allowance of 115€.
• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
• You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).
• Your package includes a car or a mobility budget, depending on what you prefer.

Enrich connections. For good

Throught its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.