Customer Success Manager

Edenred Belgium SA; Oudergem; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Homeworking allowance 115€

Remote work 2 days/week

Hospitalization and ambulatory care保险

Edenred benefits and discounts

Job summary

Edenred Belgium SA is seeking an experienced Customer Success Manager to oversee the Senior Middle Market and Key Accounts, managing the end-to-end relationship and renewals. You will define objectives, monitor KPI usage, run trimestral reviews, organize webinars and events, and support adoption of the Edenred platform while advising clients with a data-driven, consultative approach.

The role offers a permanent full-time contract (38 hours/week) with remote work 2 days per week and a homeworking

Qualifications

• At least five years in B2B key account management in a service-oriented or digital environment.
• Fluent in Dutch and French.
• Strong interest in HR topics, including digitalization and employee well-being.
• Able to advise clients and sell consultatively using data.
• Strong commercial, analytical and interpersonal skills.

Responsibilities

• Manage the commercial relationship with clients throughout their lifecycle and renew contracts.
• Monitor and increase platform usage; define annual objectives and create KPI reports.
• Conduct trimestral reviews and share usage statistics with clients.
• Organize user webinars, on-site activations and ongoing user training.
• Invite clients to Edenred events and marketing initiatives; implement standard communication plans.
• Actively participate in increasing customer engagement and adding value.

Skills

B2B key account management

Dutch

French

Consultative selling

Analytical skills

Interpersonal skills

Tools

Salesforce

Job description

Edenred is a pioneer and technological leader that supports daily the actors of the working world across 46 countries. Our 10,000 employees are on a mission to make the working world better for everyone, simpler, safer, and more efficient. Every day, they develop innovative solutions that improve employee well-being and purchasing power, enhance the attractiveness and efficiency of companies, and invigorate employment and the local economy.

By unveiling its purpose, Edenred reaffirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.

In 2023, thanks to its global technological assets, the Group managed a business volume of 41 billion euros (38 billion euros in 2022), mainly achieved through mobile applications, online platforms, and cards. Listed on Euronext Paris, Edenred is part of the CAC Next 20, FTSE4Good, DJSI Europe, and MSCI Europe indices.

YOU WILL VIBE WITH US

We are looking for an experienced Customer Success Manager as part of our Edenred Engagement Sales team. As a Customer Success Manager, you will manage the Senior Middle Market (+500 employees) and Key Accounts (+1.000 employees).

More specifically, you will be responsible for:

Key Account Management:

• Manage the commercial relationship with the client throughout their lifecycle .
• Renew existing contracts to secure customers.
• Handle complex negotiations with different stakeholders of Key and Major accounts.
• Identify and create leads for the Business Development Managers.
• Maintain records of all client interactions and updates in Salesforce .

Monitor and increase the customer's use of the platform:

• Define annual objectives for each customer , create reports and monitor KPI’s.
• Conduct trimestral reviews to present usage statistics and gather feedback .
• Create excitement around the platform launch for freemium customers and stimulate use of the customer platform.
• Organize user webinars, on-site user activations and ensure continuous user training on new features.
• Invite clients to events and marketing initiatives
• Implement standardized communication plans to keep clients informed
• Actively participate in increasing customer engagement and add value.

WE WILL VIBE WITH YOU

• You have at least five years of experience in B2B key account management in a service-oriented or digital environment.
• You are fluent in both Dutch and French.
• You have a strong interest in HR topics, including digitalization, employee engagement and employee well-being.
• You feel comfortable advising clients and selling consultatively, using the data available to you.
• You have strong commercial, analytical, and interpersonal skills.

START DATE

1st of January 2027

OTHER INFORMATION

• Permanent full-time contract (38 hours/week).
• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.
• The opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.
• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
• You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).