Support Officer

Edenred; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hospitalization & ambulatory care保险

Public transport fully covered

Edenred vouchers & Edenred Discounts

Job summary

Edenred in Brussels is seeking a dedicated Support Officer for our Customer Care team. You will manage client and user requests, respond in writing (and occasionally by phone), and ensure timely handling within SLAs.

You will analyze and resolve inquiries with product knowledge and internal procedures, strengthening trust and loyalty with customers while informing IT of issues as they arise.

Qualifications

• At least one first professional experience in customer care or similar.
• Fluent in French, Dutch and English.
• Solid understanding of Microsoft Office and comfort with IT tools.
• Very precise, independent, curious, and proactive in delivering good service.

Responsibilities

• Maintain contact with clients mainly in writing, occasionally by phone.
• Handle daily complaints and questions, providing information about products.
• Analyze and process requests using internal procedures and product knowledge.
• Strengthen trust with customers by offering tailored solutions and taking initiative.
• Inform management and IT of any issues or malfunctions.

Skills

Multilingual: FR, NL, EN

Attention to detail

Initiative

Customer focus

Tools

Microsoft Office

Job description

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?

At Edenred, we recognize, recruit, and develop all talents while respecting each individual’s uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

YOU WILL VIBE WITH US

We are looking for a Support Officer to join our Customer Care team. In this role, you will support your colleagues in managing customer and user requests, ensuring they are handled within the agreed deadlines (SLAs).

Your responsibilities will include:

• Maintaining contact with clients, mainly in writing and occasionally by phone.

• Handling daily complaints and questions from customers, and providing them with information about our products.

• Proactively and thoroughly analyzing and processing all requests, drawing on your mastery of our internal procedures as well as your knowledge of our products and management tools.

• Strengthening the relationship of trust with customers and fostering their loyalty to our company by taking initiative and proposing expert, tailored solutions.

• Informing management and the IT department of any issues or malfunctions that arise.

WE WILL VIBE WITH YOU

• You have at least one first professional experience in customer care, aftersales or similar.
• You are fluent in French, Dutch and English.
• You have a solid understanding of Microsoft Office and feel comfortable with IT tools in general.
• You work very precisely, independently and can adapt easily. You would describe yourself as someone who is curious, isn’t afraid to take initiative and has an eye for good service.

START DATE

1st of December 2026

OTHER INFORMATION

• Temporary full-time contract (38 hours/week).
• Location: Brussels (Auderghem)
• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers’ purchasing power.
• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
• You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).
• Your public transport commuting expenses are fully (100%) covered by Edenred.

Enrich connections. For good

Throught its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.