IT Support Engineer

Aerospacelab, Inc.; Henegouwen; On-site; EUR 38,000 - 60,000; Full time

Job summary

Aerospacelab, Inc. is seeking an IT Support Engineer to respond promptly to helpdesk calls, advise users, and manage tickets end-to-end in a fast-paced environment.

You will perform CMDB updates, user rights management, device preparation, and support Windows, Linux, and Apple platforms. Fluency in French and English is required; willingness to learn is essential for growth in a dynamic team.

Qualifications

• Strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Stress tolerance.
• Knowledge of French and English.

Responsibilities

• Responding promptly to user helpdesk calls and advising them accurately on action to take.
• Ensure a rigorous and daily follow‑up of calls from recording to resolution, respecting deadlines and sharing information with infrastructure teams or colleagues.
• Ensure weekly reporting of call‑handling statistics to improve service quality.
• Execute CMDB update tasks after incident resolutions and change implementations.
• User-rights management.
• Follow established processes and procedures.
• Propose and improve Knowledge Base articles.
• Reinforce the Proximity team during exceptional workload.
• Laptop and Desktop preparation and configuration.
• Basic server and infrastructure tasks.
• Ensure proper use of the ticketing tools (problem identification, classification, recording and follow‑up).
• Report complex or unresolved incidents to the infrastructure team and/or service manager.

Skills

Troubleshooting

Analytical skills

Teamwork

Communication

Learning mindset

Stress tolerance

French & English

Tools

Microsoft Office 365

Teams

Skype

Zoom

VPN

Antivirus protection

Linux

macOS/iPadOS/iOS

Job description

Responsibilities for IT Support Engineer

• Responding promptly to user helpdesk calls and advising them accurately on what action to take
• Ensure a rigorous and daily follow‑up of these calls (from recording of the problem to its solution, respecting deadlines, and providing information to infrastructure service members, partner companies, or colleagues)
• Ensure weekly reporting of call‑handling statistics in order to improve service quality
• Execute CMDB update tasks following incident resolutions and change implementation
• User‑rights management
• Follow established processes and procedures
• Propose and improve Knowledge Base articles
• Reinforce the Proximity team in case of exceptional workload
• Laptop and Desktop preparation and configuration
• Basic server and infrastructure tasks
• Ensure proper use of the ticketing tools set up (problem identification, classification, recording and follow‑up)
• Report complex or unresolved incidents to the infrastructure team and/or service manager

Qualifications for IT Support Engineer

• A strong working knowledge of computer systems, hardware, and software
• Good problem‑solving, analytical, and team‑working skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Stress tolerance
• Knowledge of French and English

Must have

• Advanced technical skills across Microsoft and Linux operating systems
• Experienced with Apple products (macOS/iPadOS/iOS), proficient in Microsoft Office 2013/2016/Office365 Suite, Teams, Skype, Zoom
• Understanding of antivirus protection software and VPN solutions, networking configuration and management skills
• Advanced print‑management solution support and knowledge, and audio‑visual and conference‑room tools and technology experience

What we offer

Build your own career path

Direct impact on the growth of the company

Fast‑paced environment

Flexible ways of working

Salary package consistent with your experience