Software Engineer Expert (Support 3rd Line)

Camco Technologies; Leuven; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

Group and health insurance

Meal vouchers

Flexible working hours

Free soup and fruit at the office

Regular team events

Soup and fruit at the office

Team events

On-site parking

Résumé du poste

A high-tech innovative company based in Leuven is looking for an expert software engineer to provide expert-level support and resolve complex software issues. This role requires a Master's degree in Computer Science or a related field, solid knowledge of C#, and fluency in Dutch and English. The position offers a competitive salary package with benefits, including flexibility in working hours and a hybrid setup after training.

Qualifications

• Fluent in both Dutch and English.
• Solid knowledge of C# or similar object-oriented language.
• Familiar with IP networking and backend applications.
• Experience with hardware in networked environments; knowledge of C/C++ or Linux is a plus.
• Fluent in Dutch and English.
• Analytical, structured and results-driven.
• Ownership, quality-minded, and flexible.

Responsabilités

• Analyze software issues and connect log data with system behavior.
• Troubleshoot and resolve complex software problems.
• Communicate insights and solutions effectively.
• Write and review code changes to resolve bugs and roll out patches.
• Serve as escalation point for Tier 2 support and guide junior engineers.
• Collaborate with Tier 4 project software developers and maintain knowledge base.

Connaissances

C#

IP networking

Multithreading

Analytical skills

Communication

Ownership

Flexibility

Formation

Master's degree in Computer Science or related ICT field

Bachelor's degree with at least 3 years of relevant experience

Outils

Windows Server

Linux

C/C++

Description du poste

Overview

As an expert software engineer, you will provide expert-level support by handling the most complex and technical software issues at our support department. You will troubleshoot, diagnose, and resolve deep-rooted software problems, working closely with Camco’s software developers to implement fixes and updates.

What You’ll Do

Your primary responsibility (about 80% of your time) will be analyzing software issues and connecting the dots between log data, system behavior, and code.

More Specifically, You Will

• Analyze log files and network-related problems.
• Map your findings to the implemented software.
• Clearly communicate your insights and solutions to both colleagues and customers.

Additional Responsibilities

• Write and review code changes to resolve bugs.
• Roll out patches and updates based on reported issues.
• Serve as the highest escalation point for Tier 2 support, guiding junior engineers through complex problems.
• Collaborate closely with our Tier 4 project software developers.
• Maintain a detailed knowledge base of resolved issues and solutions.

Your profile

• You hold a Master’s degree in Computer Science or a related ICT field, or a Bachelor’s degree with at least 3 years of relevant experience.
• You have solid knowledge of C# or a similar object-oriented language in a multithreaded environment.
• You are familiar with IP networking and backend applications in Windows Server environments.
• Experience with hardware in networked environments, web technologies, C or C++, or Linux is a plus.
• You thrive on solving complex challenges and aim for user-friendly, high-quality results.
• You are fluent in both Dutch and English.
• You are analytical, structured, communicative, and enjoy working in a results-driven environment.
• You take ownership, are quality-minded, and value flexibility in your work.

Our offer

• A challenging and diverse role in a high-tech, innovative company based in Leuven.
• A passionate team of 25+ support engineers and 2 direct software engineering colleagues who value open communication and teamwork.
• A permanent contract with a competitive salary package, including a company car, group and health insurance, meal vouchers, eco vouchers, and daily allowances for travel.
• Flexible working hours and the option to work in a hybrid setup after your initial training period.
• Free soup and fruit at the office, regular team events, and an easily accessible location with on-site parking.
• A workplace that encourages initiative, autonomy, and entrepreneurial thinking.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Maritime Transportation