Customer Support Engineer

Chipright; Town of Belgium (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Chipright is seeking a Customer Support Engineer (Consultant) to guide customers to success with our hyperspectral system hardware and software. You will deliver a reliable, user-friendly experience across medical, aerospace, drone, agriculture, and security markets.

You will provide direct customer support, create and maintain helpful content, and collaborate with field engineers to improve our support services. Fluent English and strong technical writing are essential.

Qualifications

• Proven ability to communicate clearly with customers and colleagues.
• Structured thinker who maintains overview of multiple tasks.
• Attention to detail in documentation and content.
• Experience writing technical materials for non-technical audiences.

Responsibilities

• Provide direct and timely customer support via email, calls, and screen sharing.
• Create and maintain support content aligned with customer needs.
• Enhance product support by implementing new tools and workflows.
• Discuss and triage support cases with team members.
• Contribute to trade shows and related customer engagement events.
• Occasionally deliver on-site customer training.
• Report on key support cases and insights.

Skills

Communication

Organisational skills

Creativity

Technical writing

Teamwork

English fluency

Fast learner

Education

Bachelor's or higher in a technical field

Job description

Customer Support Engineer (Consultant) As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to make them successful. You will be actively working with engineers in the field of medical, aerospace, drone, agriculture and security surveillance markets to help them develop systems of the future as they learn to work with our technology, as well as helping us to bring our support service to the next level by creatively innovating our content and methods.
Assignment:

• Provide direct and timely support to external customers by email, calls, screen sharing sessions, etc.;
• Create new and maintain existing support content in line with customer needs;
• Increase the level of support for our products by implementing new tools;
• Discuss support cases with employees;
• Help prepare and attend trade shows;
• Occasionally provide on-site customer training;
• Report on important support cases and insights.

Required knowledge and skills

• 4 years degree in a technical field or equivalent through experience;
• 3+ years of experience in professional services, technical support, or sales engineering;
• Good communicator with professional mindset;
• Well organised, structured and capable of keeping an overview;
• Creative with attention to detail;
• Strong technical writing skills;
• Team player with excellent communication skills and fluent in English;
• Fast learner, willing to learn new technologies.