Support Engineer

Editx; Brussel; On-site; EUR 32,000 - 45,000; Full time

Job summary

Editx in Brussels is seeking a Local IT Support Technician to handle deskside IT issues, asset management, AV support and small project tasks for our local offices. You will be the face of IT to stakeholders and provide remote hands as required.

The role includes installation of new systems, setting up video conferences, stock management, and documenting resolutions in the ITSM. Occasional travel to other offices and after-hours support may be required.

Qualifications

• Experience in deskside IT support and incident resolution.
• Familiar with installing systems and video conferencing setup.
• Willingness to travel to other offices as needed.

Responsibilities

• Troubleshoot IT incidents on desktops, laptops, mobile devices, PCs and printers.
• Serve as local point of contact and provide remote hands as required.
• Assist with installation of new or upgraded systems and applications.
• Participate in testing and project work for local offices.
• Set up and support video conferences and presentations in meeting rooms.
• Monitor videoconferences and keep colleagues informed of progress on incidents.
• Manage stock and keep asset records up to date in ITSM.
• Handle New Joiner/Leaver/Mover tasks and related changes.
• Travel to other offices to provide on-site support as needed.
• Document work details and resolution steps in ITSM, and update incidents promptly.
• Maintain Knowledge Base articles in ITSM.
• Be available to work outside regular hours for major outages or project work.

Skills

Deskside support

Asset management

AV support

Incident handling

On-site travel

Video conferencing

Documentation

Knowledge base

Tools

ITSM

Video conferencing

AV equipment

Job description

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
• Be a local point of contact for the technical teams and provide remote hands as required
• Assist with the installation of new or upgraded systems and applications
• Participate in testing and troubleshooting as needed. Involve in project works to local offices
• Provide meeting room support by assisting with the setting-up of video conferences and presentations.
• Monitor videoconferences as required. Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
• Stock management
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required
• Track and document details of work performed including resolution steps in the ITSM
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
• Maintain Knowledge Base articles in our ITSM
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages