Supervisor - Antwerp

New Balance; Antwerpen; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus scheme

Development opportunities

Inclusive environment across Europe

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance Belgium Antwerpen is seeking enthusiastic retail associates to engage, excite, educate and entertain customers from the moment they walk through the door. You will support the store team, uphold standards, and contribute to a welcoming, brand-driven experience across our European locations.

The role requires a passion for retail and sales, strong customer service, flexibility to work weekends/holidays, and good maths for POS transactions.

Qualifications

• Experience in customer-facing retail roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced store environment.
• Comfort with basic maths and POS transactions.

Responsibilities

• Open and close the store following company procedures.
• Support store management to maintain standards across the store and back of house.
• Assist in training and coaching Associates.
• Deliver exceptional customer service and achieve personal KPIs.
• Ensure a safe, healthy and compliant working environment.
• Contribute to a commercially successful and welcoming store.

Skills

Team Player

Retail Experience

Customer Service

Retail Passion

Desire to Learn

Maths Basics

POS Systems

Communication Skills

Flexible Schedule

Job description

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team.

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Previous retail experience desirable or proven experience in a team environment
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package