Retail Team Leader - Customer Experience & Growth

New Balance; Antwerpen; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus scheme

Development opportunities

Inclusive environment across Europe

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance Belgium Antwerpen is seeking enthusiastic retail associates to engage, excite, educate and entertain customers from the moment they walk through the door. You will support the store team, uphold standards, and contribute to a welcoming, brand-driven experience across our European locations.

The role requires a passion for retail and sales, strong customer service, flexibility to work weekends/holidays, and good maths for POS transactions.

Qualifications

• Experience in customer-facing retail roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced store environment.
• Comfort with basic maths and POS transactions.

Responsibilities

• Open and close the store following company procedures.
• Support store management to maintain standards across the store and back of house.
• Assist in training and coaching Associates.
• Deliver exceptional customer service and achieve personal KPIs.
• Ensure a safe, healthy and compliant working environment.
• Contribute to a commercially successful and welcoming store.

Skills

Team Player

Retail Experience

Customer Service

Retail Passion

Desire to Learn

Maths Basics

POS Systems

Communication Skills

Flexible Schedule

Job description

New Balance Belgium Antwerpen is seeking enthusiastic retail associates to engage, excite, educate and entertain customers from the moment they walk through the door. You will support the store team, uphold standards, and contribute to a welcoming, brand-driven experience across our European locations.

The role requires a passion for retail and sales, strong customer service, flexibility to work weekends/holidays, and good maths for POS transactions.