Retail Associate (Full Time) - Antwerp

New Balance; Antwerpen; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus

Development opportunities

Inclusive environment

Staff discount

European projects

Uniform package

Job summary

New Balance is seeking a Retail Associate to engage customers, educate on products, and provide an entertaining shopping experience. Join a team that values passion for brand ambassadorship and genuine love for working with customers.

You will contribute to store performance, handle everyday retail tasks, and uphold health and safety standards while delivering exceptional service across our European stores.

Qualifications

• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Flexible work schedule including weekends and holidays

Responsibilities

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction from entry to exit
• Help ensure the store remains as commercial as possible
• Adhere to company policies and procedures
• Maintain health, safety, and environmental standards in store
• Perform other duties as required by management

Skills

Team Player

Customer service

Retail and sales

Flexibility

Communication

Job description

JOB MISSION

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

NEW BALANCE JOB BRIEF: Retail Associate

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

JOB MISSION

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package