Retail Associate (Part Time 20 hrs) - Antwerp

New Balance; Antwerpen; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Staff discount

Job summary

New Balance is seeking a Retail Associate in Antwerp to engage customers, drive sales, and deliver an outstanding shopping experience. You will contribute to store KPIs, uphold brand standards, and support a safe, welcoming environment across European locations.

This role emphasizes teamwork, adaptability, and strong communication, with opportunities for development and employee discounts within a dynamic retail team.

Qualifications

• Customer service experience.
• Ability to drive sales and meet KPIs.
• Strong communication and interpersonal skills.
• Team player with flexible availability.
• Comfort with basic math and retail processes.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the end-to-end journey.
• Help keep the store commercially aligned with company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards in store.
• Perform other duties as required by management.

Skills

Customer service

Retail sales

Communication skills

Team player

Flexible schedule

Math basics

Retail operations

Job description

JOB MISSION:

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

NEW BALANCE JOB BRIEF: Retail Associate

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store

• Help to ensure the store remains as commercial as possible following company guidelines

• Adhere to company's policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package