Strategic Customer Success Manager (Remote)

Esker, Inc.; Gent; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meal vouchers €8

Hospital insurance and group insurance

Eco‑vouchers

Mobile phone allowance €50/month

Home office allowance €135/month

Remote work

Résumé du poste

Esker, Inc. is seeking a Customer Success Advocate to manage a portfolio of 20+ customers, develop product expertise, and help clients optimize Esker solutions for operational efficiency.

The role is based in Ghent as part of the Benelux team, with collaboration across Esker’s global Customer Success organization. The ideal candidate will have a Bachelor’s degree or 2+ years of experience, fluent English and Dutch, strong communication, and the ability to travel to customer sites or Lyon.

Qualifications

• Bachelor’s degree or 2+ years of equivalent professional experience.
• Fluency in English and Dutch; French is a plus.
• Strong professional communication skills and time management.
• Proficiency in Microsoft Office; knowledge of Power BI and AI tools is a plus.
• Experience in customer success, training, or account management is beneficial.
• Willingness to travel to customer sites or Esker’s Lyon headquarters.

Responsabilités

• Manage and strengthen relationships with assigned accounts per the Customer Success Engagement Program.
• Deliver high‑quality customer experience to drive solution adoption and satisfaction.
• Collaborate with Support and Professional Services to address customer needs and resolve issues.
• Proactively gather and share customer feedback to improve products and identify cross‑sell opportunities.
• Maintain in‑depth knowledge of Esker solutions and act as a trusted product expert.
• Conduct regular business reviews, monitor customer KPIs, and provide value‑driven reporting.
• Work with global Customer Success teams to minimize churn and prevent account downsizing.

Connaissances

English fluency

Dutch fluency

French (advantage)

Strong communication

Time management

Formation

Bachelor’s degree or 2+ years experience

Outils

Microsoft Office

Power BI

AI tools

Description du poste

Esker, Inc. is seeking a Customer Success Advocate to manage a portfolio of 20+ customers, develop product expertise, and help clients optimize Esker solutions for operational efficiency.

The role is based in Ghent as part of the Benelux team, with collaboration across Esker’s global Customer Success organization. The ideal candidate will have a Bachelor’s degree or 2+ years of experience, fluent English and Dutch, strong communication, and the ability to travel to customer sites or Lyon.