Enterprise Customer Success Manager - Benelux (Hybrid)

Peripass

Oost-Vlaanderen

Hybrid

EUR 55,000 - 85,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Peripass is seeking a Customer Success Manager for the Benelux region. You will own the entire customer journey from onboarding to renewal, working with Enterprise clients to maximize value from our SaaS platform.

Based in Ghent with regular travel across the Benelux, you will nurture strong relationships, gather feedback for product and engineering, and drive growth through renewals and cross-sell opportunities. Fluent Dutch and English are essential.

Qualifications

Bachelor’s degree or equivalent, and at least 5 years in a SaaS company.
Strong ability to analyze and optimize processes.
Experience building a great customer journey and ensuring customer happiness.
Ability to develop professional yet warm client relationships.
Excellent verbal and written communication in Dutch and English.

Responsibilities

Manage end-to-end implementation and oversee scope, time, and budget with Implementation Consultants.
Guide QuickStart onboarding and realize early value while empowering customers.
Maintain excellent customer success by staying in close contact and maximizing ROI with Peripass.
Initiate process improvements in Customer Success to boost customer happiness.
Drive growth in your portfolio and assist sales through cross-selling opportunities.
Base at Ghent office and travel across the Benelux; option to work from home up to two days per week.