EU & UK Customer Experience Lead (Remote/Hybrid)

Cubigo; Limburg; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible working

Mentorship

Office in Hasselt

Résumé du poste

Cubigo is seeking a proactive Customer Experience Manager to drive successful client onboarding and ongoing satisfaction from our Hasselt base, with UK travel when needed. You will collaborate with Sales, Product, and Engineering to deliver an optimal user journey and scalable support.

The role emphasizes strategic guidance and deep customer partnerships. Ideal candidates have at least 2 years in customer success within SaaS, strong English communication, and a knack for cross-functional

Qualifications

• At least 2 years of professional experience in customer success, implementation, or account management, preferably within a SaaS environment.
• Comprehensive grasp of the user journey and customer experience principles.
• Expertise in navigating B2B client onboarding and high-touch customer support.
• Superior command of the English language in professional contexts.
• Availability for frequent travel to the UK to engage partners and clients.
• Based in Belgium with a flexible approach to remote, office-based (Corda Campus Hasselt), and on-site work.
• Experience in an international company is a plus.

Responsabilités

• Lead deployment of the Cubigo platform across the UK market, driving onboarding and adoption.
• Develop strong ties with community leaders, staff, and residents to ensure engagement and satisfaction.
• Serve as primary client support contact, handling inquiries and escalations professionally.
• Perform regular business reviews to identify growth opportunities and provide strategic advice.
• Gather user feedback and work with product teams to prioritise enhancements.
• Collaborate cross-functionally to refine customer success processes and tools.

Connaissances

Customer success

Onboarding

Cross-functional collaboration

English proficiency

Formation

Master's degree

Bachelor's degree

Description du poste

Cubigo is seeking a proactive Customer Experience Manager to drive successful client onboarding and ongoing satisfaction from our Hasselt base, with UK travel when needed. You will collaborate with Sales, Product, and Engineering to deliver an optimal user journey and scalable support.

The role emphasizes strategic guidance and deep customer partnerships. Ideal candidates have at least 2 years in customer success within SaaS, strong English communication, and a knack for cross-functional