EMEA Customer Success Manager — Drive Adoption & Retention

Apryse; Belgique; Hybride; EUR 45 000 - 70 000; Plein temps

Résumé du poste

Apryse is expanding its Customer Success team in Belgium and seeking a Customer Success Manager to nurture and grow relationships with a focus on product adoption, satisfaction, retention and expansion. This individual will be a hands-on contributor with clear career progression toward leadership within two to three years.

The role involves managing a portfolio of customers, maintaining strong relationships, and collaborating across teams to ensure success.

Qualifications

• 1–2 years of Customer Success/Account Management experience preferred.
• Organizational skills and accountability (detail-oriented, data hygiene, tracking).
• Proven work experience as a Customer Success Manager or similar role preferred.
• Strong English communication; German or Italian is a plus.

Responsabilités

• Manage a portfolio of customers and ensure a high-quality experience.
• Build strong relationships and act as a trusted point of contact.
• Identify risks early and address them proactively.
• Partner cross-functionally to drive outcomes.
• Navigate customer conversations balancing company priorities and customer needs.
• Maintain data, reporting, and internal documentation.

Connaissances

English communication

Cross-functional collaboration

Negotiation

Problem solving

Independent work

Data hygiene

Outils

Excel

Google Sheets

Data tools

Reporting platforms

Description du poste

Apryse is expanding its Customer Success team in Belgium and seeking a Customer Success Manager to nurture and grow relationships with a focus on product adoption, satisfaction, retention and expansion. This individual will be a hands-on contributor with clear career progression toward leadership within two to three years.

The role involves managing a portfolio of customers, maintaining strong relationships, and collaborating across teams to ensure success.