Customer Success Advocate F/M

Esker, Inc.; Gent; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meal vouchers €8

Hospital insurance and group insurance

Eco‑vouchers

Mobile phone allowance €50/month

Home office allowance €135/month

Remote work

Résumé du poste

Esker, Inc. is seeking a Customer Success Advocate to manage a portfolio of 20+ customers, develop product expertise, and help clients optimize Esker solutions for operational efficiency.

The role is based in Ghent as part of the Benelux team, with collaboration across Esker’s global Customer Success organization. The ideal candidate will have a Bachelor’s degree or 2+ years of experience, fluent English and Dutch, strong communication, and the ability to travel to customer sites or Lyon.

Qualifications

• Bachelor’s degree or 2+ years of equivalent professional experience.
• Fluency in English and Dutch; French is a plus.
• Strong professional communication skills and time management.
• Proficiency in Microsoft Office; knowledge of Power BI and AI tools is a plus.
• Experience in customer success, training, or account management is beneficial.
• Willingness to travel to customer sites or Esker’s Lyon headquarters.

Responsabilités

• Manage and strengthen relationships with assigned accounts per the Customer Success Engagement Program.
• Deliver high‑quality customer experience to drive solution adoption and satisfaction.
• Collaborate with Support and Professional Services to address customer needs and resolve issues.
• Proactively gather and share customer feedback to improve products and identify cross‑sell opportunities.
• Maintain in‑depth knowledge of Esker solutions and act as a trusted product expert.
• Conduct regular business reviews, monitor customer KPIs, and provide value‑driven reporting.
• Work with global Customer Success teams to minimize churn and prevent account downsizing.

Connaissances

English fluency

Dutch fluency

French (advantage)

Strong communication

Time management

Formation

Bachelor’s degree or 2+ years experience

Outils

Microsoft Office

Power BI

AI tools

Description du poste

Esker is seeking a Customer Success Advocate responsible for managing customer relationships following the implementation of our solutions. In this role, you will oversee a portfolio of 20+ customers, develop strong product expertise, and support clients in optimizing their use of Esker solutions to enhance operational efficiency.

Your responsibilities – #PositivelyImpactful

• Manage and strengthen relationships with assigned accounts in alignment with the Customer Success Engagement Program.

• Deliver a high‑quality customer experience that drives solution adoption, customer satisfaction, and improved NPS results.

• Collaborate with Support and Professional Services teams to address customer needs and resolve issues.

• Proactively gather and share customer feedback to enhance the customer experience, improve Esker products, and identify cross‑sell and upsell opportunities.

• Maintain in‑depth knowledge of Esker solutions and act as a trusted product expert for your assigned portfolio.

• Conduct regular business reviews, monitor customer KPIs, and provide value‑driven reporting.

• Work closely with global Customer Success teams to minimize churn and prevent account downsizing.

Your work environment – #PositivelyConnected

• Join our newly established Benelux team in our brand‑new offices in Ghent, while benefiting from the tools, processes, and support of Esker’s international Customer Success organization. You’ll be part of a global network with strong collaboration and shared best practices.

Your profile

• Bachelor’s degree or 2+ years of equivalent professional experience.

• Strong professional communication skills; fluency in English and Dutch required, with French considered a plus.

• Effective time‑management skills and the ability to work collaboratively in a professional team environment.

• Proficiency in Microsoft Office and sufficient technical skills to perform basic configurations; knowledge of Power BI and AI tools is an advantage.

• Proven ability to manage multiple customer accounts simultaneously.

• Strong customer and account management abilities, with a solution‑oriented and analytical mindset.

• Minimum of two years’ experience in customer service, customer training, or account management.

• Ability to travel to customer sites or to Esker’s headquarters in Lyon.

What we offer – #PositivelyFulfilled

• An international environment
• An agile organization
• Meal vouchers worth €8
• Hospital insurance and group insurance
• Eco-vouchers
• €50/month for mobile contract and phone
• Remote work
• €135/month for Home office Allowance
• 5 additional vacation days
• Performance-based bonus

At Esker, we are committed to equal opportunities and take pride in making diversity a strength. That’s why we welcome all talents and encourage anyone with the skills listed in this job posting to apply.