Customer Success Lead – Adoption & Renewal (Remote Europe)

Thynk; Brussel; Teletrabalho; EUR 55 000 - 80 000; Tempo integral

Resumo da oferta

Thynk is a remote-first SaaS company revolutionizing the hospitality tech space. We are seeking a Customer Success professional to own the post‑onboarding lifecycle and drive adoption, value realization, and renewal readiness.

You will collaborate with Account Management, Professional Services, Product, Support, and Sales to ensure customers realize measurable outcomes. Fluency in English plus additional European languages is a plus; candidacy within Europe is preferred.

Qualificações

• 3+ years working in hotel/venue or SaaS customer success.
• Strong stakeholder management and communication skills.
• Experience using CRM tools such as Salesforce.

Responsabilidades

• Own the customer lifecycle after onboarding through renewal readiness.
• Build trusted relationships across customer teams (IT, marketing, sales, operations).
• Ensure customers adopt and realize value from Thynk.
• Manage a portfolio to drive adoption, identify risks, and prevent churn.
• Define and execute account success plans for top customers.
• Develop structured engagement cadences with customers.
• Organize training sessions and targeted communications.
• Coordinate with Product, PS, Support, and Sales for ongoing success.
• Contribute to customer health signals and feedback loops.

Conhecimentos

Customer success

Relationship management

Stakeholder mgmt

Communication

Project management

Ferramentas

Salesforce

Descrição da oferta de emprego

Thynk is a remote-first SaaS company revolutionizing the hospitality tech space. We are seeking a Customer Success professional to own the post‑onboarding lifecycle and drive adoption, value realization, and renewal readiness.

You will collaborate with Account Management, Professional Services, Product, Support, and Sales to ensure customers realize measurable outcomes. Fluency in English plus additional European languages is a plus; candidacy within Europe is preferred.