Onboarding & Support Specialist - Energy Management

Nexxtlab SA; Brussel Hoofdstad; Hybride; EUR 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Opportunities for personal and professional growth

Access to latest technologies

Dynamic international team

Some homeworking days possible

Résumé du poste

A dynamic energy solutions provider in Brussels is looking for a Technical Support Agent to assist with onboarding and support. This role requires strong communication skills in French and English, along with a technical background in energy management systems. You will guide customers through their integration process, provide training, and ensure their long-term satisfaction with our solutions. Join our collaborative team dedicated to the energy transition and help customers maximize their product experience.

Qualifications

• Professional experience in Customer Success, Onboarding, or Technical Support, ideally in energy management.
• Strong proficiency in French and English; German and Dutch are advantageous.
• Technical understanding of energy management systems like photovoltaic systems.

Responsabilités

• Guide customers through onboarding, ensuring optimal setup for energy management solutions.
• Conduct personalized training sessions to enhance product usage confidence.
• Act as the primary contact, fostering strong relationships with customers.

Connaissances

Customer Success

Technical Support

French

English

Communication Skills

Problem Solving

Description du poste

A dynamic energy solutions provider in Brussels is looking for a Technical Support Agent to assist with onboarding and support. This role requires strong communication skills in French and English, along with a technical background in energy management systems. You will guide customers through their integration process, provide training, and ensure their long-term satisfaction with our solutions. Join our collaborative team dedicated to the energy transition and help customers maximize their product experience.