Strategic Account Manager - Customer success(Dutch speaking)

APICBASE; Antwerpen; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

APICBASE is seeking a Strategic Account Manager to own a portfolio of enterprise clients in the hospitality tech space. You will act as a trusted advisor, map client objectives to the Apicbase platform, and drive long-term value through strategic partnerships.

You will lead business reviews, track adoption with platform insights and KPIs, and collaborate with operations, finance, and senior stakeholders to unlock ROI and upsell opportunities.

Qualifications

• Proven track record managing strategic accounts.
• Experience aligning client goals with product value.
• Ability to drive ROI through data-driven conversations.

Responsibilities

• Own a portfolio of enterprise accounts and drive retention and growth.
• Onboard and implement new enterprise clients with multi-stakeholder environments.
• Lead strategic reviews to identify upsell opportunities and risks.
• Collaborate with operations, finance and C-level stakeholders to demonstrate ROI.

Skills

Strategic account management

Enterprise client management

Data-driven decision making

Stakeholder management

Tools

CRM tools

AI tools

Analytics platforms

Job description

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started. We're looking for a Strategic Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.

Your Role

You own a portfolio of key accounts and you take that ownership seriously. You're the strategic partner your clients didn't know they needed, and you make sure they always do. Embrace an agentic way of working: you leverage AI tools and automation to work smarter, move faster, and deliver more value to your clients and your team. Act as a trusted advisor not just a point of contact. You think ahead, flag challenges before they become issues, and bring solutions to the table. Retain and grow your client portfolio through proactive business reviews, health checks, and a sharp eye for risk and opportunity alike. Upsell and expand accounts by understanding your clients' strategic goals and connecting them to the full value of the Apicbase platform. Engage senior stakeholders across operations, finance, and C-level — you're comfortable holding strategic conversations at every level of an organization. Onboard and implement new enterprise clients with confidence, navigating complex setups and multi-stakeholder environments from day one. Drive adoption through data: you use platform insights, usage metrics, and KPIs to guide conversations and demonstrate ROI.