Store Manager - Antwerp

New Balance Netherlands BV; Antwerpen; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance is seeking a Store Manager to lead a high-performing team in our Antwerp retail location. You will manage daily store operations, guide staff on sales techniques, engagement, and customer education, and ensure exceptional service from the moment customers enter.

You will drive targets, oversee HR duties, scheduling, and loss prevention while upholding health and safety standards. A customer-centric, detail-oriented leader with English proficiency is essential.

Qualifications

• Team player with leadership experience.
• Proven ability to manage people and teams.
• Strong customer service skills and sales focus.
• Fluency in English for customer interaction and team communication.
• Familiarity with POS systems and store operations.

Responsibilities

• Drive and motivate your team to achieve store targets.
• Lead by example on the shop floor and back of house.
• Ensure adherence to policies, merchandising, stock control and loss prevention.
• Execute retail initiatives and strategic store changes.
• Analyze store performance and adjust to boost productivity and efficiency.
• Deliver total customer satisfaction through the service model and upsell through customer experience.
• Coordinate staff rota and scheduling.
• Minimize losses through strict loss prevention procedures.
• Maintain health, safety and environmental standards in store.
• Oversee in-store HR operations: recruitment, onboarding, payroll, training and development.
• Handle inquiries and escalate customer complaints appropriately.
• Share feedback with Senior Management and implement improvements.

Skills

Team Player

People Management

Customer Service

Sales Targeting

English Proficiency

POS Systems

Tools

POS register systems

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• Drive and motivate your team to achieve individual and store targets
• Lead by example on the shop floor and back of house
• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
• Manage the execution of the retail game changer in your store
• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Co-ordinates rota and store scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Accountable for maintaining health, safety and environmental standards in store
• Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
• Deals with enquiries and an escalation route for customer complaints
• Proactively share internal and external feedback to Senior Management
• Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of the retail market/consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, We're also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.