Assistant Store Manager - Antwerp

New Balance; Antwerpen; Sur place; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive European locations

Generous staff discount

Project involvement across Europe

Flexible uniform package

Résumé du poste

New Balance is seeking a proactive retail associate in Antwerpen to engage, educate, and entertain customers from the moment they enter the store. You will support the Store Manager in day-to-day operations and drive a high-quality brand experience across the floor.

The role emphasizes team leadership, training, and delivering exceptional customer service while upholding NB standards and store policies. Flexible hours and opportunities for development are offered.

Qualifications

• Proven experience in a supervisory position.
• Ability to lead and coach a team.
• Knowledge of retail KPIs.
• Demonstrate customer service skills.
• Understanding of POS register systems.
• Flexible work schedule including weekends and holidays.

Responsabilités

• Analyses the store performance (bestsellers, space allocation) and adjusts to boost productivity.
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience.
• Coordinates training to ensure the team meets product, NB technologies and seasonal goals.
• Supports recruitment, induction, training and development of the store team.
• Acts as key holder and executes basic store operations, sales, stock control.
• Handles inquiries and escalates customer complaints as needed.
• Monitors store policies and procedures per retail game changer guidelines.
• Performs other duties as required by the Store Manager.

Connaissances

Team player

Supervisory exp

Lead and coach

Retail KPIs

Retail experience

Customer service

Retail passion

Learnability & maths

POS systems

Communication

Flexible schedule

Description du poste

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co-ordinating rotaand scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learnAbility to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.