Spvr/Lead - Dispatcher (BE)

World Courier; Brussel; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

World Courier in Brussels is seeking an Operations Manager to oversee lead dispatching functions for their team. The role involves managing the Dispatch and Drivers department, ensuring staff performance, and maintaining high customer service levels. You will also manage vendor relationships, evaluate their performance, and implement changes as necessary.

The ideal candidate will have extensive operational experience, particularly in dispatch, temperature control management, and compliance with regulations. The position offers a dynamic work environment with potential for growth.

Qualifications

• Minimum of 5 years of Operational experience.
• At least 3 years of Dispatch and Warehouse experience or formal qualification.
• Experience in temperature control management required.

Responsabilités

• Manage daily operations of the Dispatch and drivers department.
• Ensure top-level customer service from vendors.
• Conduct regular meetings to improve department functions.

Connaissances

Operational experience

Dispatch and Warehouse experience

Temperature control management

Live Animals Handling

Handling ADR

Air Cargo Security

Vendor relationship management

Flexibility with working hours

Independent work

Description du poste

Under broad direction of the Operations Manager you will perform lead dispatching functions for our Brussels operations team. World Courier offers an exciting and dynamic work environment with plenty of room for growth and a competitive salary package. Initial training is also foreseen.

Responsibilities

• Responsibility for the daily running of the Dispatch and drivers department, to ensure that personnel are working to their full potential, that work is evenly distributed among staff and to ensure the equipment is being utilized correctly.
• To ensure that customers are receiving the highest level of Customer Service from our vendors.
• Observe and evaluate workers & vendors performance and offer assistance where required in the Dispatch and driver department.
• Ensure that Staff & Vendors are up to date on all aspects of their role and are fully trained in their disciplines. All new guidelines and technologies are to be immediately implemented.
• Keep staff & vendors regularly informed of any new operational issues which may impact on their duties.
• Identifying, sourcing and onboarding new vendors.
• Assessment of current vendors, reviewing performance levels, new lane assessment and negotiating costs down where possible.
• Assist in contingency planning and identify future issues, e.g. storms, pandemic planning.
• To identify areas in the Dispatch department where change may be required and implement the change if appropriate.
• Conduct regular meetings to discuss the running of the Dispatch and Driver department.
• Plan, prepare and devise shift schedules & ensure the department is always adequately covered.
• Ensure all regulatory requirements (including but not limited to ADR, Air Cargo security, GDP, AEO) are strictly adhered to throughout the operation.
• Have regular contact with Management to discuss customer complaints and any issues. Suggest change where necessary.
• Assist in Recruitment and training of new personnel.
• Conduct and document monthly/annual performance reviews with all staff.
• Ensure all staff are up to date with current guidelines and all SOP's are completed within set time parameters.
• Ensure CAPA's and event note levels stay at a minimum.
• Ensure CAPA's are investigated, managed, implemented and responded to in agreed timelines.
• Prepare reports as requested by Operations Manager and leadership team.
• Be first point of contact for out of hours incidents to ensure the smooth running of the operation.
• Tight control and review on Dispatch & Driver related KPI’s.
• Vendor management and reviewing invoices based on Vendor Service Agreements.

Requirements and Ability

• Minimum of 5 years of Operational experience.
• Minimum 3 years Dispatch and Warehouse experience and/or formal qualification.
• Minimum 3 years of experience in temperature control management.
• Must have experience and knowledge of Live Animals Handling.
• Must have strong experience and knowledge of handling ADR, Air Cargo Security, GDP, AEO.
• Must have strong experience and knowledge of Dispatch, Warehousing / Operational tasks.
• Must have experience managing relationships with key vendors.
• Must be available to provide an on‑call service out of hours in case of emergencies.
• Must be flexible with working hours; shift rotation is a requirement.
• Work independently and be flexible (work in shifts 06.00 - 19.00).

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

World Courier Belgium s.a.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.