Lead Dispatcher & Operations Supervisor

World Courier; Brussel; On-site; EUR 50,000 - 70,000; Full time

Job summary

World Courier in Brussels is seeking an Operations Manager to oversee lead dispatching functions for their team. The role involves managing the Dispatch and Drivers department, ensuring staff performance, and maintaining high customer service levels. You will also manage vendor relationships, evaluate their performance, and implement changes as necessary.

The ideal candidate will have extensive operational experience, particularly in dispatch, temperature control management, and compliance with regulations. The position offers a dynamic work environment with potential for growth.

Qualifications

• Minimum of 5 years of Operational experience.
• At least 3 years of Dispatch and Warehouse experience or formal qualification.
• Experience in temperature control management required.

Responsibilities

• Manage daily operations of the Dispatch and drivers department.
• Ensure top-level customer service from vendors.
• Conduct regular meetings to improve department functions.

Skills

Operational experience

Dispatch and Warehouse experience

Temperature control management

Live Animals Handling

Handling ADR

Air Cargo Security

Vendor relationship management

Flexibility with working hours

Independent work

Job description

World Courier in Brussels is seeking an Operations Manager to oversee lead dispatching functions for their team. The role involves managing the Dispatch and Drivers department, ensuring staff performance, and maintaining high customer service levels. You will also manage vendor relationships, evaluate their performance, and implement changes as necessary.

The ideal candidate will have extensive operational experience, particularly in dispatch, temperature control management, and compliance with regulations. The position offers a dynamic work environment with potential for growth.