Lead Dispatcher & Operations Supervisor

World Courier Belgium s.a.; Nossegem; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

World Courier Belgium s.a. is seeking an experienced operations leader to manage the daily Dispatch and Driver departments in Brussels. You will ensure optimal staffing, adherence to regulatory requirements, and top-tier vendor performance while coordinating shift coverage and on-call support.

The role emphasizes oversight of ADR, GDP, AEO compliance, live animal handling, and continuous improvement through new guidelines and technologies. Initial training is included as part of joining the team.

Qualifications

• Minimum of 5 years of Operational experience.
• Minimum 3 years Dispatch and Warehouse experience and/or formal qualification.
• Minimum 3 years of Experience in temperature control management.
• Must have experience and knowledge of Live Animals Handling.
• Must have strong experience and knowledge of Dispatch, Warehousing / Operational tasks.
• Must have experience managing relationships with key vendors.
• Must be available to provide an on-call service out of hours in case of emergencies.
• Must be flexible with working hours, shift rotation is a requirement.
• Work independently and be flexible (work in shifts 06.00 - 19.00)

Responsabilités

• Responsibility for the daily running of the Dispatch and drivers department, to ensure that personnel are working to their full potential.
• To ensure that customers are receiving the highest level of Customer Service from our vendors.
• Observe and evaluate workers & vendors performance and offer assistance where required.
• Ensure that Staff & Vendors are up to date on all aspects of their role and are fully trained.
• All new guidelines and technologies are to be immediately implemented.
• Keep staff & vendors regularly informed of any new operational issues which may impact on their duties.
• Identifying, sourcing and onboarding of new vendors.
• Assessment of current vendors, reviewing performance levels, new lane assessment and negotiating costs down where possible.
• Assist in contingency planning and identify future issues.
• Conduct regular meetings to discuss the running of the Dispatch and Driver department.
• Plan shifts schedules & ensure the department is always adequately covered.
• Ensure all regulatory requirements (ADR, Air Cargo security, GDP, AEO) are adhered to.
• Be first point of contact for out of hours incidents to ensure the smooth running of the operation.
• Vendor management and reviewing invoices based on Vendor Service Agreements.

Connaissances

Operational experience

Dispatch & Warehouse

Temperature control management

Live Animals Handling

ADR & Air Cargo Security GDP AEO

Description du poste

World Courier Belgium s.a. is seeking an experienced operations leader to manage the daily Dispatch and Driver departments in Brussels. You will ensure optimal staffing, adherence to regulatory requirements, and top-tier vendor performance while coordinating shift coverage and on-call support.

The role emphasizes oversight of ADR, GDP, AEO compliance, live animal handling, and continuous improvement through new guidelines and technologies. Initial training is included as part of joining the team.