CUSTOMER SERVICE & ASSISTANT DISPATCH

Corneel Geerts Transportgroup; Antwerpen; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Corneel Geerts Transportgroup in Antwerp is seeking a Customer Service & Assistant Dispatch professional for an on-site role. You will support day-to-day customer service operations and assist transport planning across the Benelux region, coordinating with drivers and stakeholders to keep deliveries running smoothly.

Fluency in Dutch, English, and French is required, along with strong organisational skills, problem-solving ability, and a structured approach to multitasking in a fast-paced

Qualifications

Responsibilities

Job description

Customer Service & Assistant Dispatch - Antwerp

This is an on-site position based at our office in Antwerp.

This role focuses on ensuring smooth day-to-day customer service operations while supporting transport planning within the Benelux region. It involves following up on transport orders, maintaining close contact with drivers, and coordinating communication between all parties to keep operations running efficiently.

The position combines customer interaction with operational support. It includes handling inquiries and complaints, monitoring ongoing transports, and assisting in adjusting planning when needed. In case of delays or disruptions, the role requires quick analysis, clear communication, and practical problem-solving.

A strong understanding of transport processes, the Benelux road network, and administrative systems such as CRM and track & trace tools is essential. The role requires working in a structured and accurate way, managing multiple tasks at once, and communicating fluently in Dutch, English, and French.

Profile

Work accurately and in a solution-oriented way, even under pressure

Remain stress-resistant and able to handle unexpected situations

Show initiative, flexibility, and a strong sense of responsibility

Contribute as a reliable and engaged team player

Communicate fluently and professionally in Dutch, English, and French

Adapt communication style to the audience and provide clear, timely, and accurate feedback

We offertransport and distribution throughout Europe with an emphasis on reliability, quality and cost-efficiency with flexible and customer-oriented solutions.

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