Solution & Service Engineer

SAJ Electric; Belgique; Vor Ort; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

SAJ Electric in Belgium seeks a technically adept professional to provide pre-sales and after-sales support for solar and renewable energy systems. You will assist Sales Managers, distributors, installers and EPCs with product selection, system configuration, and troubleshooting, while nurturing relationships with key customers.

Responsibilities include supporting launches, trainings, and events across the Benelux and France, collecting market feedback, and coordinating with Product and R&D to

Qualifikationen

• Bachelor's degree or higher in Electrical Engineering, electronics, renewable energy, or automation.
• Experience in solar PV, inverter, battery energy storage, or renewable energy systems preferred.
• Fluent French and good English, with strong troubleshooting and customer-service mindset.

Aufgaben

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning, software and product issues.
• Build and maintain strong technical relationships with key customers through meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Kenntnisse

French (Fluent)

English (Good)

Customer-facing communication

Ausbildung

Electrical/Electronics/Automation degree

Jobbeschreibung

Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.

Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.

Support local product testing and validation, including firmware, software, compatibility and system integration testing.

Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Benelux, France and occasionally within Europe.
• Fluent French and good English skills are required.