Technical Support Engineer

SAJ Electric; Belgique; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

SAJ Electric is seeking a skilled engineer to provide pre-sales and after-sales technical support across the Benelux and France markets. You will assist with product selection, system configuration, and technical solutions for installers, distributors, EPCs, and key customers.

You will also support launches, training, webinars and events, and communicate customer requirements to Product and R&D. Travel within Europe is expected, with strong emphasis on technical documentation and

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Willingness to travel within Benelux, France and occasionally within Europe.
• Fluent French and good English skills are required.

Responsabilités

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Connaissances

Pre-sales support

Technical troubleshooting

Customer communication

Cross-functional collaboration

Travel willingness

Fluent French

Good English

Formation

Bachelor's degree in Electrical Engineering or related

Description du poste

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Benelux, France and occasionally within Europe.
• Fluent French and good English skills are required.