Senior Field Service Engineer - Benelux

Sungrow Deutschland GmbH; Brussel; On-site; EUR 52,000 - 76,000; Full time

Job summary

Sungrow Deutschland GmbH is seeking a Senior Field Service Engineer to support BENELUX from Belgium. You will be site based with occasional home office and travel across the Benelux region.

In this role you will own dispatched customer issues, interface between customers and Sungrow, and perform on-site installation, maintenance and testing, while contributing to service solutions and customer satisfaction.

Qualifications

• Education as Electrical technician or Engineer with knowledge of ACDC and MV.
• Dutch or French & English at least B2 level.
• Willing to work on call duty.
• Experience with PV & Battery Storage solutions.
• Experience dealing with customers in critical situations.
• Willingness to travel around Benelux and driving license required.

Responsibilities

• Take ownership of dispatched customer issues.
• Interface between our customers and Sungrow.
• Provide service and customer support during field visits.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Skills

PV & Battery Storage

Customer handling

Travel Benelux

Driver's license

On-call duty

Dutch & English

Education

Electrical technician or Engineer

Job description

Your mission

Welcome to your new role, as our next Senior Field Service Engineer (FSE)! This role is centered in BENELUX and you would be site based with occasional home office.

• Take ownership of dispatched customer issues.
• Interface between our customers and Sungrow
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

As you can see, many different tasks and aspects await, you won`t get bored!

Your profile

• Education as Electrical technician or Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
• Dutch or French & English language skills at least B2 level
• Willing to work on call duty.
• Experience with PV & Battery Storage solutions
• Experience dealing with customers in critical situations.
• Willingness to travel around Benelux
• Driving license is a must for this job

Why us?

This decade might be overshaded by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy ! We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!