ServiceNow ITSM/CSM Developer - Automation & Integrations

Us3 Consulting; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Us3 Consulting seeks a ServiceNow Technical Developer focusing on ITSM and CSM. You will design, configure, and develop solutions on the ServiceNow platform, handling complex workflows and integrations to support IT services and customer service operations.

The role requires strong scripting skills, Flow Designer usage, and experience with REST/SOAP integrations, MID Server, and Integration Hub within an enterprise environment.

Qualifications

• 4–6 years in ServiceNow development with hands-on ITSM and CSM implementation experience.
• Strong scripting skills and experience with complex workflows and integrations.
• Familiarity with ITIL processes and security guidelines.

Responsabilités

• Customize and configure ServiceNow ITSM and CSM modules (Incident, Problem, Change, Service Catalog, Case Management).
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI policies, client scripts, business rules, and script includes.
• Integrate using REST/SOAP APIs, MID Server, and Integration Hub.
• Ensure secure and scalable integration with external systems (CRM, ERP).
• Manage instance upgrades, cloning, and performance optimization.
• Configure CMDB, discovery, and asset management.
• Adhere to coding standards and ITIL/security guidelines.

Connaissances

ServiceNow development

JavaScript

REST/SOAP integration

Outils

Flow Designer

Integration Hub

Orchestration

MID Server

Glide API

Description du poste

Us3 Consulting seeks a ServiceNow Technical Developer focusing on ITSM and CSM. You will design, configure, and develop solutions on the ServiceNow platform, handling complex workflows and integrations to support IT services and customer service operations.

The role requires strong scripting skills, Flow Designer usage, and experience with REST/SOAP integrations, MID Server, and Integration Hub within an enterprise environment.